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Frequently Asked Questions: RV




Does Spartan Chassis offer training?
Yes. Spartan Chassis offers a variety of training for end-users and the technicians that service Spartan products. RV end-user's training is held at the Spartan Chassis factory in Charlotte, MI and covers a variety of topics, such as proper maintenance, component location, chassis systems overview, and an over the road driving school with a certified instructor. The technician level training covers a number of topics focusing on proper periodic maintenance, system operation, troubleshooting, and diagnostics and repair of multiple chassis systems. Training sessions are also held regionally throughout the US. To learn more about Spartan Chassis training opportunities please contact our Service Development and Training staff.
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What recommended service do I need to perform on my Recreational Vehicle?
It is important to point out that you are operating a vehicle of significant size and weight that requires both pre-trip and frequent inspection. The Spartan Chassis owner's manual will guide you through routine chassis maintenance. We recommend that you read the manual thoroughly. It will help you understand your role in safe vehicle operation and basic vehicle maintenance.
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How do I contact Spartan Chassis if I have concerns and questions?
Spartan's Customer & Product Support technicians value your patronage and welcome the opportunity to resolve any questions or concerns you may have regarding your chassis. You can contact them at 1-800-543-4277 from 7:00am - 11:00pm Eastern Time 7 days a week.
Go to contact page
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Does Spartan Chassis participate in any RV rallies?
Yes, Spartan Chassis participates in several RV rallies across the country.
Go to contact page
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Does Spartan Chassis have a club that owners can participate in?
Yes, by becoming a member of the Family Motor Coach Association (FMCA), owners are eligible to join the Spartan Chassis International Chapter of FMCA. Members benefit by receiving chapter newsletters, attending bi-annual meetings with guest speakers, and participating in rallies, summer caravans and meeting other Spartan Chassis owners.
Go to SCIC info

If you would like a brochure outlining the benefits, please contact:

George Loutzenhiser, President
Spartan Chassis International Chapter of FMCA
514 Americas Way #2532
Box Elder, SD 57719
E-mail: scicpres@yahoo.com
Phone: (574) 370-2076
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When my coach is at a Service Center for warranty repairs, who do I contact at Spartan for warranty authorization?
It is the responsibility of the service center (not the owner) to contact Spartan's Customer & Product Support technicians to receive warranty repair authorization.
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How do I find the VIN# on my chassis?
Every chassis manufactured by Spartan Chassis is assigned a unique VIN (Vehicle Identification Number) that is used as both the chassis and vehicle serial number. It is displayed on a certification label provided by the final stage manufacturer (e.g. Entegra coach). Refer to the Body Manufacturer's literature to find the certification label location.

Below is a sample VIN. When calling Spartan Chassis, please provide the last 8 characters of the VIN to identify your coach.

Sample VIN: 4 V Z F P 0 2 6 3 V C 0 2 1 5 7 2

Reference Last Eight Characters: V C 0 2 1 5 7 2
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How important is it to keep maintenance logs on my coach?
It is very important to keep maintenance logs. It is the owner's responsibility to keep accurate repair records, including receipts. Should lack of required maintenance be the reason for repair, a warranty claim will not be accepted.

Acceptable records include itemized bills, dealer work orders, the owner's vehicle log and service facility receipts, which must state the date service was performed, mileage (kilometers), VIN and the service performed.

We recommend maintenance and repair records be kept and transferred to any subsequent vehicle owner.
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Why do I need to know the mileage of my RV?
When Spartan Chassis documents warranty repairs, mileage is required along with all the repair information.
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How do I know if my coach is eligible for roadside service, including towing and emergency repairs?
Once you register your new coach with Spartan Chassis, your roadside assistance program will be activated. This service is provided for you during the term of the limited warranty.

The roadside assistance program can assist you by providing the following services: towing, mobile mechanic (where available), fuel delivery, tire change, battery jump-start, lockout service and emergency fluids. Contact roadside service here.
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Where do I get information on tire inflations?
Please refer to the tire documentation included in the owner's manual CD provided with your coach or see our video covering proper air inflation practices in ourmedia gallery.
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